Hp printer support assistant

@Airtanker Welcome to the HP English Community -- Product / Printer Model: ?Operating System: ?Software / Application: ?Connection Type: ?Content / File Type: ?Job type: Printer AssistantIdeasThe full driver printer software is not installedThe full driver printer software is installed but not working as expected.The full driver printer software for your particular printer does not support the Printer Assistant and instead supports the Scan Assistant.The full driver is installed -- either the Printer Assistant or the Scan Assistant is also installed as is available on your Desktop as a shortcut icon.The full driver printer software is not supported on your computer -- the full driver is either not available for your Operating System version or the full driver is not offered for your printer model.=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--= WindowsThe installation of the full driver generally adds at least one or more shortcuts to the Desktop. Note: Printer Assistant, HP Scan Assistant, and HP Scan are dependent on printer model and supported software options.Printer Assistant – Where still supported as part of the full driver printer softwareHP Scan – Shortcut on Desktop named for the printer modelORHP Scan Assistant – For those printers that no longer provide the Printer AssistantHP Scan - Shortcut named for itselfAND / ORWhen installed, HP Universal Scan software adds a separate self-named “HP Scan” shortcutPrinter Assistant shortcut > Tab Scan > Manage Scan to Computer > EnableOrHP Scan Assistant shortcut > Manage Scan to Computer > EnableGeneral Example - Desktop shortcuts - Printer(s)Printer_Assistant_Scan_Assistant_Shortcut_Icons_on_Desktop_9General Example - Full Driver Printer Software - Installed - Programs and FeaturesPrinter Assistant / Scan Assistant > Manage Scan to Computer > EnabledPrograms_and_Features_Printer_Desktop_Icons_20=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=References / ResourcesHP Printer Home Page - References and ResourcesLearn about your Printer - Solve Problems“Things that are your printer”When the website support page opens, Select (as available) a Category > Topic > SubtopicNOTE: Content depends on device type and Operating SystemCategories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & RepairOpen Product Home - Printers Enter the device type and model name of your HP productOR Select a saved product from HP Account DashboardThank you for participating in the HP Community -- Real people who own, use, and support HP devices.Click Yes to say Thank You for the help !Question / Concern Answered, Click my Post "Accept as Solution"

The full driver generally adds at least one or more shortcuts to the Desktop. Note: Printer Assistant, HP Scan Assistant, and HP Scan are dependent on printer model and supported software options.Printer Assistant – Where still supported as part of the full driver printer softwareHP Scan Assistant – For those printers that no longer provide the Printer AssistantHP Scan – Shortcut on Desktop named for the printer modelWhen installed, HP Universal Scan software adds a separate self-named “HP Scan” shortcutImportantPrinter Assistant shortcut > Tab Scan > Manage Scan to Computer > EnableORHP Scan Assistant shortcut > Manage Scan to Computer > EnableExample - Windows - Full Feature Software - InstalledPrograms_and_Features_Printer_Desktop_Icons_15=====================================Message Content ReferencesVideoHP Support - How to scan with an HP printer from HP Smart | HP printers | HP SupportScan PDF - 2 sided documents - 3-minute mark to 4-minute mark==== ==== ==== ==== ==== ====HP Smart - Windows - Application - Details / How-to / FAQ / NOTESHP Smart is an application that supports print and scan for PDF and Photos / Images.The app is available in the Microsoft StoreOR (same thing)Open the Homepage / Support Website for your printerCategory Software & Drivers > Section Install HP Smart app to complete setup and supportInstructions...>>> How to Use >>> HP printer setup (HP Smart app)>>> Terms of Use >>> HP Smart – formally HP Connected – Services Terms of UseNOTES: Read the Terms of Use document to understand the conditions of using HP Smart products. For example, in the HP Smart application, find the link in HP Smart > Settings (gear) > About > Click on the link for Terms of UseRead FAQ - including - What are the requirements to set up a printer using the HP Smart app?If using VPN >>Disconnect from Virtual Private Network (VPN) connection before downloading.Turn on Wi-Fi on your computer or mobile device and connect to your network. If the computer is connected to the network with an Ethernet cable, temporarily disconnect the cable and use the Wi-Fi connection during the setup.Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer

@Wozza1952 Welcome to the HP English Community --------------------------------------------- Warning >>Do not trust Tags added to Community Posts that direct you to contact a phone number, email, chat, or social media.HP Support does not use Community "Tags"HP Support does not free post support phone numbers nor does HP Support free post Chat links.Your computer is not full of bugs.Do not trust "support numbers" that show up in Tags. Do not wander around on the Internet looking for HP help.There be vermin afoot.HP Community cannot make use of Private Information -Thieves love to grab up private bits that are posted for all to see-------------------------------------------If not done,Install the full driver printer software > Restart the computer and log in(Re)check that Microsoft is NOT managing your default printing device - Adjust if neededOpen Printer Properties > Tab Advanced > Set Driver = the HP driver and not the Microsoft or IPP driverDetails / ExamplesThe Full Feature Software is the foundation that supports printing from (for example) Word and other software programs.For supported versions of WindowsThe Full Feature Software / full driver printer software is available.The software can be uninstalled from the computer and reloaded.What to doIf not done, Check / (Re)Install the Full Driver printer softwareCheck / Adjust Printer Properties > tab Advanced > Driver = HP driver and not Microsoft / IPP driverDetails / Examples====================================Printer SoftwareIf you have not yet done so, install the Full Feature Software / full driver printer software.HP Full Feature Software / Full Driver printer software - supports printing and scanning from the web, printing in in other software and programs (for example, Word), and provides access to the full range of Printing Preferences / Shortcuts. The full driver generally adds at one, possibly least one, possibly two shortcuts to the Desktop: Printer Assistant, HP Scan Assistant, and/or HP Scan.NOTES: HP Scan is not installed if the printer does not support Scan.The Printer Assistant is not installed if the type of full driver software does not support it. If the printer model includes built-in Fax hardware, the software supports the setup and use of the Fax driver.No Sign-in required